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FAQs

Order placement:

 

All orders are encouraged to be placed online for immediate securing of the parts/components you require. In case the client is unable to or is uncomfortable with placing an order online, we welcome all orders at LEI INDIAS.com, online and offline as well. To assist you through the process, we have a skilled e-Commerce support team at your disposal.

 

In the event that orders are submitted via email, kindly attach a PDF copy of your order and send us a note to [email protected]

 

Our customer services agents are also available for any questions or even place an order for you at +91-020-66245196

 

NOTE: In the event of orders submitted via email or through our customer service staff, a delay before your order is entered and the inventory secured needs to be anticipated.

 

This also further presents the risk that another buyer may purchase your parts before your order is entered.

 

 In case of an urgent requirement or that the parts are in short supply; it is highly encouraged that orders be placed online.

 

Order Placement with LEI INDIAS.COM

 

·         Select the parts you want to purchase, and then proceed to checkout.

 

·         In case you are purchasing with a credit card, enter your billing, shipping, and credit card information when prompted.

 

·         In case of extended payment terms, you may then add that purchase order number to your Leiindias.com order when prompted, and check out.

 

·         In case of payment by wire transfer, please follow the instructions online.

 

·         Finally, if you submit orders via EDI, or if you plan to send an email

 

to [email protected] with a purchase order attached, please follow the protocol specified by your purchase department head.

 

·         If you have any questions or experience any problems, please call one of our customer service representatives for assistance at: +91-020-66245196

 

Order Cancellation or Modification

 

The following restrictions are one of the prime reasons why LEI INDIAS can offer you the inventory and bargains displayed.

 

·         Bookings made at Leiindias.com are final. (Cancellation, refund, exchange, transfer, or modification of order - even for a fee – is not permitted.) In the event of items received not matching your order, or are materially defective, please see the returns and replacements section.)

 

·         Purchased Items are non-cancellable and non-returnable unless indicated otherwise on the listing.

 

·         If you would like to purchase additional parts soon after you've checked out, you may do so only by booking a new order. You cannot add parts to an order already in process.

 

·         You may, however, use the same purchase order number to order additional parts. If you choose to do so, we will reference that purchase order number against two separate sales orders.

 

·         A booking once made on Leiindia.com will be charged to your credit card or your account for the total price shown in the shopping cart.

 

Payment Methods and Customer Support

 

·         Published Prices are not negotiable

 

·         All standard forms of payments are accepted including pre-paid methods like wire transfer, PayPal and credit cards.

 

Credit worthy customers are also given the option of extended payment terms. Please email [email protected] to apply for extended credit terms.

 

·         Our Customer Service Representatives are happy to assist and remedy any problems or answer any questions that may arise in connection with your order.

·         You can contact our support team via live online chat, email or phone. Please send email inquiries  [email protected] For phone inquiries, please call us at: +91-020-66245196. Live chat is available under the menu Support > Live Chat at the top of the page.( NOT ACTIVATED)

 

Shipping

 

·         Customers can choose from leading freight companies such as FedEx, UPS, TNT and DHL, at checkout.

 

·         An option to select pre-paid freight arranged by Leiindias.com or to input your corporate freight account numbers will be displayed. Choose as appropriate.

 

·         All relevant shipping and tracking information, including airway bill numbers, is provided automatically upon shipment of each purchase.

 

Returns or Replacements

 

·         Products are deemed accepted by customer unless notification is sent to the Seller within 10 days of delivery. A Return Authorization Form issued by Seller is mandatory for all returns or replacements.

 

·         In the event that the customer refuses to accept delivery of any products or returns any products without authorization from Seller, such products will be held by Seller awaiting customer's instruction for 20 days. Thereafter the products are deemed abandoned and are disposed as seen fit, without crediting customer's account.

 

·         All requests for return material authorizations in association with defective materials claims will be examined thoroughly for validity prior to authorizing returns.

·         If material defects are recognized in the assessments, test results may be sent to the parties, and a credit compensating the purchase will be issued. Replacement parts may also be provided to the customer.