FAQs
Order
placement:
All orders are encouraged to be placed online for immediate securing
of the parts/components you require. In case the client is unable to or is
uncomfortable with placing an order online, we welcome all orders at LEI INDIAS.com, online and offline as
well. To assist you through the process, we have a skilled e-Commerce support
team at your disposal.
In the event that orders are submitted via email, kindly attach a PDF copy of your order and send us a note to [email protected]
Our customer services agents are also available for any questions or even place an order for you at +91-020-66245196
NOTE: In the
event of orders submitted via email or through our customer service staff, a
delay before your order is entered and the inventory secured needs to be
anticipated.
This also
further presents the risk that another buyer may purchase your parts before
your order is entered.
Order
Placement with LEI INDIAS.COM
·
Select the parts you want to purchase, and then
proceed to checkout.
·
In case you are purchasing with a credit card,
enter your billing, shipping, and credit card information when prompted.
·
In case of extended payment terms, you may then
add that purchase order number to your Leiindias.com order when prompted, and
check out.
·
In case of payment by wire transfer, please
follow the instructions online.
·
Finally, if you submit orders via EDI, or if you
plan to send an email
to [email protected] with a
purchase order attached, please follow the protocol specified by your purchase
department head.
· If you have any questions or experience any problems, please call one of our customer service representatives for assistance at: +91-020-66245196
Order
Cancellation or Modification
The
following restrictions are one of the prime reasons why LEI INDIAS
can offer you the inventory and bargains displayed.
·
Bookings made at Leiindias.com are final.
(Cancellation, refund, exchange, transfer, or modification of order - even for
a fee – is not permitted.) In the event of items received not matching your
order, or are materially defective, please see the returns and replacements
section.)
·
Purchased Items are non-cancellable and
non-returnable unless indicated otherwise on the listing.
·
If you would like to purchase additional parts
soon after you've checked out, you may do so only by booking a new order. You
cannot add parts to an order already in process.
·
You may, however, use the same purchase order
number to order additional parts. If you choose to do so, we will reference
that purchase order number against two separate sales orders.
·
A booking once made on Leiindia.com will be
charged to your credit card or your account for the total price shown in the
shopping cart.
Payment Methods and Customer
Support
·
Published Prices are not negotiable
·
All standard forms of payments are accepted
including pre-paid methods like wire transfer, PayPal and credit cards.
Credit worthy customers are
also given the option of extended payment terms. Please email
[email protected] to apply for extended credit terms.
· Our Customer Service Representatives are happy to assist and remedy any problems or answer any questions that may arise in connection with your order.
·
You can contact our support team via live online
chat, email or phone. Please send email inquiries [email protected] For phone inquiries, please call us at: +91-020-66245196. Live chat is
available under the menu Support > Live Chat at the top of the page.( NOT ACTIVATED)
Shipping
·
Customers can choose from leading freight
companies such as FedEx, UPS, TNT and DHL, at checkout.
·
An option to select pre-paid freight arranged by
Leiindias.com or to input your corporate freight account numbers will be
displayed. Choose as appropriate.
·
All relevant shipping and tracking information,
including airway bill numbers, is provided automatically upon shipment of each
purchase.
Returns or
Replacements
·
Products are deemed accepted by customer unless
notification is sent to the Seller within 10 days of delivery. A Return
Authorization Form issued by Seller is mandatory for all returns or
replacements.
·
In the event that the customer refuses to accept
delivery of any products or returns any products without authorization from
Seller, such products will be held by Seller awaiting customer's instruction
for 20 days. Thereafter the products are deemed abandoned and are disposed as
seen fit, without crediting customer's account.
· All requests for return material authorizations in association with defective materials claims will be examined thoroughly for validity prior to authorizing returns.
· If material defects are recognized in the
assessments, test results may be sent to the parties, and a credit compensating
the purchase will be issued. Replacement parts may also be provided to the
customer.